On November 30 of last year (2011), I subscribed to U2.com to get the U22 2-CD Set, which I received in June 2012. I just tried to renew my U2.com subscription for $40 in order to get the Edge’s Picks 15-track CD and bonus downloads. Here is what has happened so far (step-by-step):
U2.com sent me an email about the new U2.com subscription offer
In that email, I clicked on resubscribe
I was taken to a new Internet browser screen with U2.com
After signing-in to U2.com, I was taken to a RENEW screen
I clicked on RENEW YOUR PAID SUBSCRIPTION NOW!
I was taken to a personal info update screen
My personal info was correct; there was nothing to update
I clicked on UPDATE + RENEW YOUR PAID SUBSCRIPTION
I was taken to fanfire.com
I clicked on U2 in the list of artists on the left side
I was taken to the U2.COM SHOP screen on fanfire.com
The screen gives info about the new U2.com subscription offer, but there are no items in my shopping cart. The items on the left side of screen include Tour Collection, Classic Collection, Clothing, Lithographs, etc. But there’s nothing on the screen to click on for subscription renewal. I used the search feature to search for subscription; their results include a gift subscription, not a subscription renewal.
What am I supposed to do at this point?